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A large multi location healthcare and benefits provider, with locations across New York City, had experienced tremendous growth, both in terms of location expansion as well as plan members and employees. However as they grew, the burden of managing network infrastructure and equipment grew with it. Read below to see how we helped them optimize business outcomes, including:
Print: as a result of having multiple different model and printers across different locations without active management, the IT director found that his team was spending a large amount of time on printer management, rather than on their core IT responsibilities. This was time consuming and costly for the business. They needed a solution that would help them manage their fleet of printers, while alleviating the service and maintenance responsibilities from the IT team.
Fax: being a healthcare provider, faxing had to be HIPAA compliant and the client was investigating solutions to integrate with their Shoretel phone system.
Document management: With over 800 vendors and thousands of invoices per month being sent for approval to over 50 different approvers, the client was in need of an automated solution that would help them manage this process better. They were experiencing a negative user experience with their own document management solution, which was adding to their workload instead of reducing it.
The Matthijssen team activated their consultative approach to get a deep understanding of our business and our requirements - now and estimating what they would be in the future as well. They were not focused on only the print requirements, but truly got to know the people and the organization better.
"The Matthijssen team adopted a consultative approach, to understand the business problems, and recommend solutions that were more in touch with what my needs were, rather than what products they had to sell. This truly differentiated them from the competition".
First, they provided a seamless Managed Print Solution with Kyocera printers, offering a white glove service that alleviated the client’s IT team from much of the management burden. This approach not only saved considerable time but also eliminated previous challenges. The success of this solution prompted the client to expand their printer fleet through Matthijssen, growing their account from one to over 250 devices. All these printers are now efficiently monitored through Kyocera Fleet Services, a cloud-based system that automates toner orders and meter readings, enhancing preventive maintenance capabilities. Secondly, Matthijssen addressed the client’s fax management issues by recommending the Rightfax solution, which received high praise from both management and the client’s teams. This solution seamlessly integrated with the client’s Shoretel system, securely delivering faxes to designated folders and email addresses. Furthermore, it allowed the client to eliminate more than 60 costly POTS lines, resulting in substantial annual savings exceeding $25,000.
Lastly, Matthijssen’s expertise extended to document management and process automation. After conducting thorough assessments, they proposed a cloud-based Enterprise Content Management (ECM) solution tailored to the client’s specific requirements. This solution streamlined and standardized numerous manual workflows, making documents accessible from anywhere. Vendor invoices are now effortlessly processed, with automatic ingestion upon receipt, routing to approvers, and final processing by the accounting department, including General Ledger coding and recording into the accounting software.
Since 1958, Matthijssen Inc. has been helping businesses improve ops efficiency with solutions, along with award-winning service & support.
Select a type of solution you want to discuss with Matthijssen: